ATS provides complete and professional training for your entire organization. ATS
trainers are professionals skilled at instructing new users in the mechanics of
operating all ATS products. ATS provides training with the customer in mind emphasizing:
Customized Training: ATS understands that each client has different
needs and requires specialized attention with a new telecommunications system. That
is why it is ATS policy to schedule training at the customer's convenience to educate
each user on how their telephone operates to maximize the efficiency of the system.
Documentation: Each user receives reference guides and customized
instructions that describe the use of system and station features. This information
is an excellent reference tool. It is used during the training sessions so that
user?s learn to refer to it for future use.
Receptionist Training: The receptionist is often the focal point
for a company's communications. Therefore specialized training is set up for your
answering position in a one-on-one environment. ATS will train the receptionist
for approximately one hour or until they are comfortable processing calls on their
General User Training: ATS trains general users in small groups.
During this training, features designed for your specific phone sets is reviewed
along with the associated documentation. After the user classes are over, the trainer
will move around the office to answer any questions from individual users.
Follow-Up Training: Once the users have had time to get familiar
with their new system, ATS can arrange for follow up training that will review their
application in more detail since the last training session. Years of experience
validate this approach. Trying to train the customer on all of the systems capabilities
at once, often leaves the customer confused and frustrated. ATS wants your transition
to be smooth and simple.
System Administrative Training: All of our systems have available
software that will allow you to make the everyday changes to your system. An ATS
representative will educate your delegated staff to learn how to use this software
program to empower you to keep your system current.
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