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Support Partner Plans

Compare and select the service plan that best meets your needs. At ATS, we want to meet and exceed your expectations for service and support for all of your voice and data needs.

Following are the comparative features & benefits of each basic service plan.

Hover an option to learn more about it's features.

Platinum Partner Program Gold Seal Partner Program Time & Materials Plan
ATS Platinum Program
is a full service maintenance contract with our clients. It provides guaranteed response times, assurance of spare parts in stock locally, regular database backups, fixed pricing, unlimited training, unlimited remote programming for moves, adds, and changes, unlimited Help Desk, reduced labor rates, equipment discounts and many other benefits.
ATS Gold Seal
is a full service maintenance contract with our clients. It provides guaranteed response times, assurance of spare parts in stock locally, regular database backups, fixed ricing, unlimited Help Desk, reduced labor rates, equipment discounts and many other benefits.
Time & Materials Plan
is a pay as you go plan but with NO assurance of a response time NOR assurance of spare parts availability. There may be no database backup and the repairs could cost thousands of dollars for the parts & labor plus greater lost productivity resulting from increased down time.
Spare repair parts Spare repair parts Spare repair parts

Response Times: Guaranteed.

Emergency Response:

Non-Emergency Response:

Response Times: Guaranteed.

Emergency Response:

Non-Emergency Response:

Response Times: Best Efforts.

Financial Guarantees:

Emergency Response:

Non-Emergency Response:

Financial Guarantees:

Emergency Response:

Non-Emergency Response:

Financial Guarantees:

Free Help Desk Support:

Free Help Desk Support:

Help Desk Support:

Free No Trouble Found:

Free No Trouble Found:

No Trouble Found:

New Equipment Discounts:

New Equipment Discounts:

New Equipment Discounts:

Free Software Maintenance Releases:

Free Software Maintenance Releases:

Software Maintenance Releases:

Wiring and Cabling Problems:

Wiring and Cabling Problems:

Wiring and Cabling Problems:

Waiver of Five Star Warranty Deductible:

Waiver of Five Star Warranty Deductible:

Five Star Warranty Deductible:

Free Semi-Annual Connectivity Review:

Free Semi-Annual Connectivity Review:

Semi-Annual Connectivity Review:

Unlimited Training:

Unlimited Training:

Training:

Unlimited Remote Programming Sessions:

Free Remote Programming Sessions:

Remote Programming Sessions:

Free Annual Preventative Maintenance:

Free Annual Preventative Maintenance:

Preventative Maintenance:

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