ATS has gained a reputation of providing exceptional service for their customers.
ATS has gained this reputation by giving prompt and courteous service through professionals
that take great pride in their work. Here's what you can expect from ATS:
Single Point of Contact: Regardless of what type of question or
service issue you have, ATS wants you to call them for assistance. Trained service
representatives will help you with any issues or needs you may have. Whether you
need repair service, want to add new voice and data technology or have questions
about any other business technology needs, you can make one phone call to ATS to
have your needs fulfilled.
Prompt and Efficient Responses: ATS will make sure that you receive
the type of service that you would provide for your own customers. For major service
disruptions (i.e.-can't receive any calls), ATS will dispatch a service representative
to your site within four hours, regardless of the day or the time. Minor service
issues are normally handled within 24 hours during normal business hours: 8:00 a.m.
- 5:00 p.m., Monday through Friday, excluding holidays.
Remote Diagnostics: Almost all of the systems provided by ATS are
equipped with the capability for remote access. This allows a trained service representative
to safely access your communications system remotely to conduct diagnostics and
perform the repair service you requested or to make programming changes or additions.
It is this type of service that makes ATS stand above the rest.
Certified Technicians: ATS policy is that all technicians are manufacturer
certified to service your account. It is very important for you to know that the
person who is servicing your system is trained on all of the latest technology so
they can complete your need in a efficient and timely manner.
Warranty: Comprehensive warranty options are available for new
system and equipment purchases. Warranties include the repair or replacement of
any parts to keep your system fully operational. This type of support shows that
ATS stands behind the products they offer.
Service Options: ATS has flexible service programs to meet the
needs of all customers for post warranty service. The Gold Seal and Platinum Maintenance
Programs continue service just like the service provided during the full service
warranty period. If you prefer, ATS can provide service on a simple time and materials
basis. Current labor rates are determined by region and type of work. After hours
and Holiday rates do differ and apply when applicable. You can be confident that
ATS will provide the exemplary service you need from your communications vendor.
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