Challenging times require creative solutions. Toshiba Unified Communications help
you respond with solutions like presence, instant messaging, mobile unified messaging,
CRM integration, mobility applications, and more.
What can "unified communications" mean to your business?
To most organizations, unified communications means integrating business applications
with people communications for a more effective business. It sounds great in theory,
but it's only meaningful if it provides tangible benefits, like increasing productivity,
improving customer service, generating sales, reducing costs, and increasing profits.
How can Toshiba Unified Communications help?
Most businesses already use office telephones, cell phones, voice mail, email, video
conferencing, instant messaging, etc. In a non-unified approach, these various forms
of communication work independently—and inefficiently.
Toshiba's Unified Communications Suite includes the structure and intelligence to
enable these various forms of communication to work together, so information reaches
recipients quicker and through the most appropriate medium. Features provided in
the suite include:
Presence and Instant Messaging: Enables you to see the telephone
busy/idle status and calendar status of other users from Outlook integration, and
click on the name to call or instant message them.
Outbound Dialing from Any Application: Making a call is easy—just
highlight and click. You can also launch documents, applications and web pages directly
from the Call Manager interface.
Desktop Call Control: Using the Call Manager, you can combine the
capabilities of your computer and telephone to dial, answer, or transfer calls without
ever picking up the telephone.
CRM Integration and Screen-pops: Your call answering personnel
can save time and provide better service by immediately knowing which customer is
calling with screen-pop integration.
One Number Access (find me/follow me sequential ringing): Your
customer call rings your desk telephone and mobile/cell phone either simultaneously
or sequentially until it finds you. If you don't answer at any of the programmed
destinations, your office voice mail takes the message.
Off-premises Call Forwarding: Enables your incoming calls to reach
you when you're out of the office, and enables you to change your forwarding destination
from any remote location.
Personal Call Handling: With the perfect combination of accessibility
and mobility, calls are routed by combining the features of schedule-based and caller-based
routing. Includes find me/follow me sequential ringing, call screening, and the
ability to transfer calls to the office from a cell phone.
Fixed Mobile Convergence: Toshiba's uMobility lets workers make
and answer PBX calls from virtually anywhere. The user's smartphone functions as
their PBX extension while in the office, via the wireless LAN, and while out of
the office, via a cellular network.
Video Conferencing and Collaboration: The Toshiba Video Communication
Solution provides video communication and collaboration, desktop/application sharing,
file transfer, and message board text messaging. It's easy to use by adding video
communications to traditional voice conversations, and saves you time and money
Unified Messaging: Web-based unified messaging adds mobility allowing
users to access their email, voice and fax messages by using only an Internet browser,
without even needing access to their email providers.
Exchange 2007 Integration: Voice mail integration with Microsoft
Exchange 2007 allows access to voice and fax messages from your Outlook email inbox,
when you are using Exchange 2007 as the email/voice mail/unified messaging server.
Office Communication Server 2007 (OCS) Integration: Integration
with Microsoft Office Communications Server 2007 (OCS) provides Remote Call Control
from the OCS client and other applications and enhances presence applications with
"on-demand" presence status.
Remote Connection and Mobility: Improve employee productivity—no
matter where they are. Toshiba provides the tools for remote connectivity and mobility
to make them operate as if they were all in the office.
FeatureFlex Adaptability: Customize virtually any existing feature
and create new ones. And not just CIX call processing, but blended features that
work between all system applications and resources, including voice mail and CTI
applications. A simple script editor works with the Integrated Media Application
Server to interpret code, process functions, and follow custom routing. Create new
functions in just hours, not months or years waiting for the next software release.
The Toshiba Unified Communications Suite: A comprehensive solution.
Toshiba Unified Communications capabilities integrate with the Toshiba Strata CIX
IP PBX voice features to form one integrated communication solution. Best of all,
it works through a seamless user interface that is independent of the device you
use and works from any location.
Toshiba solutions are flexible, yet simple to deploy, use and manage.
With Toshiba's unified communications suite, you can select the mix of modular capabilities
that meet the specific needs of your business. Implement what you need today and
add what you need tomorrow.
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